Terms of Service

1. Agreement

These terms form a binding agreement between you (or the organisation you represent) and AIInfraEngine B.V. By creating an account, accessing the platform, or signing an order form that references these terms, you accept them.

Where a signed enterprise agreement exists, that agreement takes precedence over these terms to the extent of any conflict.

2. The service

We provide an infrastructure automation platform including orchestration, AI tooling, a script library and supporting services, as described in your order form and subject to the plan limits published on our pricing page.

We may modify or improve the service, but we will not materially reduce functionality you are paying for during a paid term without at least 90 days’ notice and the option to terminate for the unused portion.

3. Your responsibilities

• Keep credentials and API keys confidential; you are responsible for actions taken with them.
• Ensure you have authority to automate against the systems you connect. The platform executes what you instruct it to execute.
• Test automations in a non-production environment or in dry-run mode before unattended execution against production.
• Comply with applicable laws, export controls and the acceptable use policy below.
• Maintain your own backups; the platform is not a backup service.

4. Acceptable use

You may not use the service to access systems you are not authorised to access, to conduct attacks against third parties, to distribute malware, to circumvent licensing controls, or to violate anyone’s rights.

Security research against your own tenancy is welcome. Report findings to security@aiinfraengine.com — we operate a coordinated disclosure programme and will not pursue good-faith researchers.

5. Your data and IP

You retain all rights in your content — scripts you write, workflows you build, configuration and execution data. We claim no licence beyond what is necessary to operate the service for you.

Scripts we publish in the Automation Library are licensed to you under the MIT licence. You may use, modify and redistribute them, including commercially.

You may export your content in open formats at any time, including during a trial and for 60 days after termination.

6. Fees and payment

• Fees are set out in your order form and are exclusive of tax.
• Annual plans are invoiced in advance; monthly plans are charged monthly in advance.
• Invoices are payable within 30 days. Overdue amounts may accrue interest at the statutory rate.
• Renewal pricing increases are capped and disclosed in your order form; we give 60 days’ notice before any renewal.

7. Service levels

Professional plans carry a 99.9% monthly uptime commitment; Enterprise and Managed Services carry 99.95% with service credits. Credit amounts, exclusions and the claim process are set out in the Service Level Agreement attached to your order form.

Scheduled maintenance is announced at least 72 hours in advance and is excluded from uptime calculations.

8. Term and termination

Subscriptions run for the term in your order form and renew automatically unless either party gives 30 days’ notice before the renewal date.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend immediately for non-payment beyond 60 days, or where continued use poses a security risk.

On termination we provide 60 days of read-only access for export, plus migration assistance at no charge.

9. Warranties and disclaimers

We warrant that the service will perform materially as documented and that we will provide it with reasonable skill and care. Beyond that, and to the extent permitted by law, the service is provided without further warranties.

Automation executes what you configure. We are not responsible for the consequences of automations you author, or of instructions you give the platform, where the platform performed as documented.

10. Liability

Neither party excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded.

Subject to that, each party’s total aggregate liability is limited to the fees paid or payable in the twelve months preceding the claim. Neither party is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings.

11. Data Processing Agreement

Where we process personal data on your behalf, our Data Processing Agreement applies and is incorporated into these terms. It includes the Standard Contractual Clauses where relevant, our sub-processor commitments, and our security measures. A signed copy is available from legal@aiinfraengine.com.

12. Governing law

These terms are governed by the laws of the Netherlands, and the courts of Amsterdam have exclusive jurisdiction — except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.